To avoid loss is transit while returning (we are not liable for the loss), please insure the product and ship it back to us. You may contact us prior to the shipment you make, so that we can confirm well in advance the return procedure and return address to ensure that your experience in dealing with our store is a pleasant one. All orders take 6-7 business days upon payment to process before they are shipped out for delivery. Please allow an additional 3-4 business days processing for custom-sizing and special orders. To prevent your packages from being lost or stolen, signature is required for all deliveries. We take pride in our products and we would like nothing more than for you to have a positive experience when shopping with us. Misunderstandings may occur so in the unlikely event.